Professional communication competences of physiotherapists – practice and educational perspectives

Anna Włoszczak-Szubzda 1, Mirosław J. Jarosz 2
1 - Department of Health Informatics and Statistics, Institute of Rural Health, Lublin, Poland; Faculty of Pedagogy and Psychology, University of Economics and Innovation, Lublin, Poland
2 - Department of Health Informatics and Statistics, Institute of Rural Health, Lublin, Poland;Faculty of Pedagogy and Psychology, University of Economics and Innovation, Lublin, Poland
Ann Agric Environ Med
2013; 20 (1):
ICID: 1041697
Article type: Original article
 
 
Background: Dissonance between the high ‘technical’ competences of medical professionals, including physiotherapists, and the relatively low level of patient satisfaction with care received is a phenomenon observed in many countries. Many studies show that it occurs in the case of an inadequate interpersonal communication between medical professionals and patients.
Objectives: The primary goal of the presented research was evaluation of the level (study of the state) of communication competences of physiotherapists, and determination of the factors on which this level depends. An additional goal was analysis of the needs and educational possibilities within the existing models of education in the area of interpersonal communication provided by higher medical education institutions.
Design, setting and participants: The self-designed questionnaire and adjective check list were subject to standardization from the aspect of reliability and validity. Information available on the websites of 20 educational facilities in Poland were compared. The study group covered a total number of 115 respondents in the following subgroups: 1) occupationally-active physiotherapists who, as a rule, were not trained in interpersonal communication (35 respondents); students of physiotherapy covered by a standard educational programme (60 respondents); 3) students of physiotherapy who, in addition to a standard educational programme, attended extra courses in professional interpersonal communications (20 respondents).
Results: The results of studies indicate poor efficacy of shaping communication competences of physiotherapists based on education in the area of general psychology and general interpersonal communication. Communication competences acquired during undergraduate physiotherapy education are subject to regression during occupational activity.Conclusions: Methods of evaluating communication competences are useful in constructing group and individual programmes focused on specific communication competences, rather than on general communication skills.
PMID 23540237 - click here to show this article in PubMed
  FULL TEXT STATS

Recommend this article to:

Name:
E-mail:
From:
Language:


Related articles in IndexCopernicus™
     Patient Satisfaction [1421 related records]
     Education [1641 related records]
     Communication [1642 related records]
     Interpersonal Relations [1194 related records]
     physiotherapy [274 related records]



 

Related articles

M BUDNIK,
SOCIAL NORMS IN THE CONTEXT OF PREVENTION AND ...
The author of this article presents the process of defining social norms in the context of education. The author points to processes influencing the reduction of deviation circles by exploiting education while undertaking prevention measures. The exa...
ABSTRACT
A Jadi,
 Improving the Emergency Services for Acciden...
 The road safety is one of the serious challenges faced by most of the governments due to the involvement of various issues. Being perfect in driving is not enough on the roads but tackling the mistakes of other persons is also an important aspe...
ABSTRACT
M Mohammadzadeh, F Fathollahzadeh ,
 Evaluation of patients' satisfaction referri...
 Satisfaction is a very significant concept in health care. Patient satisfaction is one of the most important factors to improve the quality of services in clinics. The aim of the present study was to evaluate the satisfaction of patients who re...
ABSTRACT